MEET RON KAUFMAN
For over two decades UP! Your Service Founder and Chairman Ron Kaufman has helped companies on every continent build a culture of uplifting service that delivers outstanding business results year after year. Making transformation his mission, Ron is one of the world’s most sought-after educators, consultants, business thought-leaders and motivational customer service keynote speakers on the topic of achieving superior service.
Any business can say the customer is king, and many spend a lot of time and money on incremental service improvement. But Ron understands the only reliable way for a company to achieve and maintain a competitive edge is to build a culture that empowers every employee to surprise and delight customers and colleagues every day with truly uplifting service.
Ron works with a successful clientele of government agencies and multinational corporations including Singapore Airlines, Xerox, Nokia Siemens, Marina Bay Sands and Changi Airport. He delivers powerful business insights and global best practices enabling organizations to gain a sustainable advantage through service.
Ron’s methodology includes a set of proven service principles, leadership rules, culture-building blocks and implementation roadmaps that apply effectively across all industries and cultures. This methodology is easily customized to suit the unique needs of each organization, including all departments and team members from leadership to frontline.
Ron is a columnist at Bloomberg Businessweek. He is the author of the New York Times bestseller Uplifting Service and 14 other books on service, business and inspiration. Ron has been featured in The Wall Street Journal, The New York Times, and USA Today.
Ron’s proprietary architecture for building an uplifting service culture is now available in one comprehensive volume, Uplifting Service. Finally, leaders at all levels have a blueprint for making uplifting service a part of everything they are and everything they do.
- 18th July 2017
- 9 am to 5 pm
- Waters Edge - Colombo
- Service Leadership
- The Inevitable
- The fundamental service principles to raise service levels and improve customer experience at every point of contact.
- The culture building activities currently in use throughout your organization.
- 19th July 2017
- 9 am to 11 am
- Cinnamon Grand – Colombo
- Leading the Service-Focused Culture
- Creating Superior Service from the C-Suite Limited Seats Only
“I have never seen anyone put so much valuable information in such a short period of time and do it so delightfully.”
“Ron provided a 150 minute power session on Customer Service to around 800 delegates and the results were "Unbelievable"! We have had excellent feedback that has included delegates noting that Ron really understood our market place and business. To this end, I must say that Ron did his homework well and presented his material in a contemporary context that incorporated numerous references to the issues of the day.”
“We worked with Ron over an 18 month period to deliver his programs throughout our business. During this time we found Ron to be a superb catalyst for change, inspiring all those around him to up their game and put the customer at the center of all they do. His secret lies in his infectious enthusiasm, simple ideas superbly delivered and his ability to connect.”